The Department of Energy and Water Supply and the Department of Natural Resources and Mines have been combined to create the new Department of Natural Resources, Mines and Energy.

We will continue to update this website while we work on our new website.

Department of Natural Resources, Mines and Energy

Who to contact

  • Emergency

    • For life-threatening emergencies or critical situations phone 000.
    • For help with storm damage or floods, contact State Emergency Services (SES) or phone 13 25 00.

    Electricity

    For emergencies or loss of electricity supply contact your energy distributor:

    Gas leaks

    In case of a suspected gas leak (i.e. reticulated or piped gas, not gas cylinders) contact the gas distribution network for your area:

    • Australian Gas Networks phone 1800 427 532 – Brisbane CBD and northern suburbs, Ipswich, Gladstone, Rockhampton, Bundaberg, Maryborough and Hervey Bay.
    • Allgas Energy phone 1300 763 106 – Southern Brisbane suburbs, Gold Coast, Toowoomba and Oakey.
    • Customers in Roma and Dalby contact your local governments:
      • Maranoa Regional Council phone 1300 007 662
      • Western Downs Regional Council phone 1300 268 624.

    Dams

    • Call 000 if there is imminent threat to life.
    • For concerns over unsafe dam walls phone 1300 596 709.
  • Supply and billing

    Electricity

    For electricity supply and billing enquiries, contact your energy retailer (find their contact details on your energy bill).

    Water

    For water supply and billing enquiries, or to report a water leak, contact your water retailer (find their contact details on your water bill).

    Gas

    For gas supply and billing enquiries, contact your gas retailer (find their contact details on your gas bill).

  • Complaints and disputes

    For unresolved complaints about your electricity, gas or water supplier contact the Energy and Water Ombudsman phone 1800 OMBUDS (1800 662 837).

  • Department contacts

    Phone
    13 QGOV (13 74 68) business hours
    13 43 87 business hours
    Email
    ContactUs@dnrme.qld.gov.au
Last updated:
19 January 2018
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