The Department of Energy and Water Supply and Department of Natural Resources and Mines have been combined to create the new Department of Natural Resources, Mines and Energy.

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Department of Energy and Water Supply

Water leaks

You should check your water meter monthly to monitor and understand how much water you use. This will also help locate leaks early, saving you both water and money

If you do not regularly check your water meter, the first sign of a water leak might be a higher than normal water bill.

Checking for water leaks

  1. Find your water meter and write down the numbers shown.
  2. Turn off all taps tightly and make sure that no-one will be using any water on the premises for the next hour.
  3. After one hour, check the water meter reading. If the numbers have changed, there may be a leak.
  4. If it appears there is a leak, the first item to check is the toilet. Turn off the water valves located under each toilet and then redo steps 1 to 3.
  5. If the numbers haven't changed during this time, you may have a leaking toilet. To check this, put a little food colouring in the toilet cistern. If, without flushing, the colouring begins to appear in the bowl, the cistern rubbers need to be repaired.  Note: After the test, flush your toilet twice to prevent the food colouring from staining the toilet bowl.
  6. Alternatively, if the numbers have increased, there is a leak somewhere else on your property. For further investigation, contact a licenced plumber to identify and take the necessary steps to repair the leak.

Concealed leaks remissions

If you would like to discuss your water charges in relation to a concealed leak you should contact your water service provider.

SEQ water service providers are required, under the Water and Sewerage Services Code for Small Customers in South East Queensland to have a concealed leak remission policy. Providers outside of SEQ are not under any such obligations, but are required to have customer service standards.

The majority of Queensland's service providers have a leaks policy and a concealed leak remission.  It is up to the water service provider to decide the amount of the remission payment.

We do not provide a remission on the SEQ bulk water charges component of SEQ water bills.

Please note: it is the responsibility of the landowner to install and maintain any plumbing that is on their property (i.e. pipes and fittings past the water meter connection point).  This means it is the landowner's responsibility to identify and fix any leaks on their property.

Last updated:
13 September 2016
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