You should check your water meter monthly to monitor and understand how much water you use. This will also help locate leaks early, saving you both water and money
If you do not regularly check your water meter, the first sign of a water leak might be a higher than normal water bill.
If you would like to discuss your water charges in relation to a concealed leak you should contact your water service provider.
SEQ water service providers are required, under the Water and Sewerage Services Code for Small Customers in South East Queensland to have a concealed leak remission policy. Providers outside of SEQ are not under any such obligations, but are required to have customer service standards.
The majority of Queensland's service providers have a leaks policy and a concealed leak remission. It is up to the water service provider to decide the amount of the remission payment.
We do not provide a remission on the SEQ bulk water charges component of SEQ water bills.
Please note: it is the responsibility of the landowner to install and maintain any plumbing that is on their property (i.e. pipes and fittings past the water meter connection point). This means it is the landowner's responsibility to identify and fix any leaks on their property.