As a water customer in Queensland you have certain rights and responsibilities.
As a customer you have the right to:
As a customer you are responsible for:
If you do not pay your bill on time your service provider, in some circumstances, may charge interest on the unpaid bill and restrict your water supply. Water service providers (generally local councils) also have the power to sell a property to recover unpaid rates (including water charges) if the fees have been outstanding for at least three years.
Service providers in SEQ must also provide quarterly water and sewerage bills for their customers. SEQ service providers have the right to estimate their customer's water usage once every six months.
If you are a small customer or service provider in SEQ, your rights and obligations in relation to water and wastewater services are covered by the South-East Queensland Water (Distribution and Retail Restructuring) Act 2009 and the SEQ Customer Water and Wastewater Code. The code covers:
Note: a small customer is a residential customer or a non-residential customer who uses no more than 100 kilolitres of drinking water and/or reticulated recycled water per year.
Under the Water Supply (Safety and Reliability) Act 2008, water service providers who do not have a service contract with their customers must prepare and publish a customer service standard relevant to the water or sewerage services they provide.