Department of Energy and Water Supply

Resolving disputes

South East Queensland

If you are a small customer and have an issue with your water service provider not meeting the SEQ Customer Water and Wastewater Code and you have tried to resolve the dispute, you can make a complaint to the Energy and Water Ombudsman Queensland.

If you are not a small customer, you should first try to resolve any issues with your service provider. However, if you are not able to resolve the dispute you may be able to make a complaint to the Queensland Ombudsman.

Note: a small customer is a residential customer or a non-residential customer who uses no more than 100 kilolitres of drinking water and/or reticulated recycled water per year.

Other parts of Queensland

If you are a customer and have tried to resolve an issue with your water service provider (generally your local council), and are unsuccessful you may be able to make a complaint to the Queensland Ombudsman.

Customers who are unable to make a complaint to the Queensland Ombudsman (that is, customers of a water service provider that is not subject to the Ombudsman Act 2001) but whose service provider has not complied with their customer service standards and whose complaint hasn't been able to be resolved may, under the Water Supply (Safety and Reliability) Act 2008 , make a complaint to the Regulator, Department of Energy and Water Supply.

Further information

Last updated:
13 April 2017
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