The Department of Energy and Water Supply and Department of Natural Resources and Mines have been combined to create the new Department of Natural Resources, Mines and Energy.
We will continue to update this website while we work on our new website.
To protect public health, Water Planning and Regulation (the regulator) closely monitor and regulate drinking water in Queensland.
The Water Supply (Safety and Reliability) Act 2008 applies to all drinking water service providers. In general this includes all councils or businesses involved in treating, transmitting or reticulating water for drinking purposes.
Each provider is required to have a drinking water quality management plan (DWQMP) in place, and comply with the details of the plan.
The regulator will ensure that service providers' DWQMP meet the requirements of the Act.
This guide outlines the obligations of drinking water service providers in Queensland.
The regulator does not manage drinking water supplies. If you have a problem with the quality of your drinking water, please contact your drinking water service provider.
Your drinking water service provider is responsible for providing a safe and reliable water supply, and to rectify any problems that may occur. The regulator does not have operational control of individual provider's systems, and does not intervene on behalf of a customer.