We are committed to making the electricity system fairer and to giving households and businesses more control over their electricity bills.
Queensland's electricity system is under pressure on many fronts and without major change, electricity prices will continue to rise.
It is evident that the current system doesn't work and wide-scale reform of the electricity sector is required. Tinkering at the edges will not make the difference we need.
We have commenced the most significant reforms to the electricity sector in more than a decade to address rising electricity prices, make it a fairer system and prepare for the future.
As a first step, the government engaged an independent review panel and an interdepartmental committee (IDC). Their role was to examine the electricity sector and identify the reasons behind electricity price rises and solutions to these challenges.
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While there is no quick fix and it will take time for the benefits to flow through to consumers, we have already delivered a number of initiatives that will help stabilise prices in the longer term. These include:
The National Energy Customer Framework was implemented in Queensland on 1 July 2015. The National Energy Customer Framework benefits consumers by giving them better tools to engage confidently in the retail market, and better support if they are in financial hardship.