The Office of Fair Trading (OFT) provides information and advice about your rights and responsibilities as a consumer or business operating in Queensland.
Contact the OFT if you have complaints relating to:
Visit the OFT website or phone 13 QGOV (13 74 68).
The Queensland Civil and Administrative Tribunal (QCAT) offers access to Courts or voluntary dispute resolution services provided through the Department of Justice and Attorney-General.
QCAT makes decisions for a number of matters including:
Visit the QCAT website or phone 1300 753 228.
Large customers who have a dispute with their electricity or gas supplier are not entitled to access the services of the Energy and Water Ombudsman Queensland. Large customers may be able to apply to the Queensland Competition Authority (QCA) to resolve a dispute with their energy supplier.
The QCA has the authority to decide disputes about:
A customer may also apply to the QCA for the review of:
Visit the Queensland Competition Authority website or phone (07) 3222 0555.