As a gas customer, you have rights regarding pricing and resolving disputes with suppliers.
This guide provides information about gas customer rights, including disputes and complaints processes, with details of relevant external organisations which may assist.
Gas customers are entitled to have access to:
For disputes with gas retailers or distributors, you should follow these steps:
The Energy and Water Ombudsman Queensland (EWOQ) delivers complaint investigation and dispute resolution services for residential and small business electricity and natural gas customers. Complaints or disputes about liquefied petroleum gas (LPG), including bottled or reticulated LPG issues, are handled by the Office of Fair Trading.
Before contacting EWOQ, customers should firstly try to resolve their complaint with their retailer.
EWOQ can help with issues such as: