The Department of Energy and Water Supply and Department of Natural Resources and Mines have been combined to create the new Department of Natural Resources, Mines and Energy.

We will continue to update this website while we work on our new website.

Department of Energy and Water Supply

Your gas supply

The department is responsible for the regulatory and policy framework for the domestic gas market. This covers the gas once it enters transmission pipelines (i.e. midstream) through to the supply to customers throughout the state (i.e. downstream).

The management of gas fields (i.e. upstream activities) and energy resources is handled by the Department of Natural Resources and Mines.

Household appliances use either natural gas or LPG. Different burners are needed in appliances for the two types of gas, and appliances can be converted to use either natural gas or LPG.

All gas installations and conversions must be carried out by a licensed gasfitter.

Getting connected

Your gas distributor delivers gas to your home via their pipeline networks. Your distributor also inspects, tests, repairs, replaces and maintains its pipelines which eventually connect to your gas meter.

New connections

Not all areas have natural gas distribution networks. You will need to contact the natural gas distributor for your area, a retailer or the new connections hotline to see if there is a gas pipeline in your street. If there is, they will explain what needs to be done to connect you, and how much it will cost.

  • Contact the New connections hotline: 1300 001 001.

Gas distributors

Queensland has two major licensed gas distributors: Envestra Limited and Allgas Energy Pty Limited.

Envestra Limited

  • Networks are located in the Brisbane CBD, northern suburbs of Brisbane, Ipswich, Gladstone, Rockhampton, Bundaberg, Maryborough and Hervey Bay.
  • Networks are located in the southern suburbs of Brisbane, Gold Coast, Toowoomba and Oakey.

Allgas Energy Pty Limited

There are also two small distribution networks in Roma and Dalby, owned and operated by their respective local governments, that are licensed to supply gas to local customers.

Find out more

Last updated:
3 February 2017
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