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Energy and Water Ombudsman Queensland

The Energy and Water Ombudsman Queensland (EWOQ) delivers complaint investigation and dispute resolution services for residential and small business electricity and natural gas customers. Complaints or disputes about liquefied petroleum gas (LPG), including bottled or reticulated LPG issues, are handled by the Office of Fair Trading.

Before contacting EWOQ, customers should firstly try to resolve their complaint with their retailer.

EWOQ can help with issues such as:

  • problems with payment
  • account errors/disputes
  • disconnections
  • damages and loss
  • market conduct
  • contract issues
  • vegetation management around power lines
  • supply quality and reliability
  • extensions to supply
  • connection of supply
  • general customer service issues
  • guaranteed service level rebates
  • equipment issues.

Contact the Ombudsman

Last updated
15 January 2014