On-selling electricity refers to an arrangement where the owner, occupier or user of premises supplies and sells electricity to premises occupants (the receivers).
From 1 July 2015, the National Retail Law and Rules commenced in Queensland.
The rules set out the exemptions regime for anyone on-selling energy to tenants under the National Electricity Customer Framework (NECF).
On-sellers who operate their own private network must also gain an exemption from the requirement to be a registered network service provider.
Types of on-sellers may include:
An onseller under the national rules must abide by the conditions set by the AER under their exemption class, when selling electricity or gas to tenants. The new legislation will provide greater protections for customer's on-supplied electricity, including;
Public consultation on a Regulatory Impact Statement (RIS), On-supply customer access to energy rebates and the Energy and Water Ombudsman Queensland (PDF, 443.2KB) has now closed. Further updates will be provided once the department has considered the options.
A small exempt customer who is unable to resolve a billing dispute with their on-seller, can contact the Residential Tenancies Authority (RTA) or the Body Corporate Management Committee (BCCM) for help.
Contact the RTA on (1300 366 311) if you have previously:
Contact the BCCM on 1800 060 119 or email: BCCM@justice.qld.gov.au for information on the Body Corporate and Community Management Act 1997 and how this Act applies to you.
The Australian Energy Regulator (AER) regulates the on-supply and selling of electricity in a private network. The AER's Exempt Selling Guidelines sets out the AER's approach to retail exemptions, including a full list of the types of activities which are exempt from the requirement to hold a retailer authorisation.
Persons, who own, operate or control a privately owned network, will need a Network exemption from the requirement to register with the Australian Energy Market Operator (AEMO) as a network service provider.
The National Energy Retail Law 2011 contains provisions in the on-selling of electricity to embedded network customers whilst the Electricity Act 1994 contains provisions for the right of a customer to install their own meter.
The regulator's role includes monitoring and enforcing compliance with obligations in the retail law, rules and regulations.