Department of Energy and Water Supply

Electricity retailers and on-sellers

This guide helps you make an informed decision when choosing an electricity retailer. Information is also provided for on-supply customers to help calculate on-selling charges.

Your retailer will bill you directly for the electricity you use. The amount you pay includes the cost of transporting the electricity along your distributor's poles and wires to your property.

Please contact your retailer directly if you have questions about:

  • contracts
  • electricity bills (including payment difficulties)
  • electricity prices
  • payment options
  • green power options
  • disconnection
  • reconnection.
Last updated:
13 September 2016
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