Department of Energy and Water Supply

Electricity retailers and on-sellers

This guide helps you make an informed decision when choosing an electricity retailer. It also provides information to help on-supply customers calculate on-selling charges.

Your retailer will bill you directly for the electricity you use. The amount you pay includes the cost of transporting the electricity along your distributor's poles and wires to your property.

Contact your retailer directly if you have questions about your:

  • contract
  • electricity bill (including payment difficulties)
  • electricity prices
  • payment options
  • green power options
  • connection (including disconnecting or reconnecting).
Last updated:
21 July 2017
Was this page useful?