Electricity bills are based on a consumption charge (cents/kWh) for the amount of electricity used, plus a daily service fee of cents per day. These should be listed on your bill.
The type of contract you're on may also determine costs.
A flat rate tariff (Tariff 11 in regional Queensland) is the most common tariff for residential customers but other options are available.
This guide explains electricity prices and the tariff structures, and how your bill is determined.
The Queensland Competition Authority (QCA) has released its final determination for regulated retail electricity prices for 2016–17. The regulated electricity prices set by the QCA will only apply in regional Queensland.
The Government is considering how competition in regional Queensland can be improved to allow customers in regional Queensland to reap the benefits that strong competition can provide.
The final determination is available on the QCA website.
Deregulation of retail electricity prices in South East Queensland (SEQ) commenced from 1 July 2016. This means the QCA will no longer regulate retail electricity prices for residential and small business customers in SEQ. Instead, retailers will publish their market and standing offers online and on the Australian Energy Regulator’s independent price comparator website, Energy Made Easy, where customers will be able to compare and evaluate available product offerings. This reform will stimulate retailers to set competitive prices and offer SEQ customers a greater range of products and services. SEQ customers can use our electricity consumer education campaign to start electricity shopping and start saving now.
The decision to commence price deregulation in SEQ follows the release of recommendations in the draft report of the Queensland Productivity Commission's Electricity Pricing Inquiry. Customers in the deregulated market will continue to be supported by increased consumer protections under the National Energy Customer Framework (NECF).
In line with the Commission's recommendations, the Queensland Government has launched a comprehensive education campaign to ensure customers in SEQ have the knowledge and understanding they need to properly engage with the deregulated market. In conjunction with other stakeholders, we will monitor the effects and trends associated with price deregulation in SEQ on an ongoing basis, and in particular any impacts on vulnerable customers.