The Department of Energy and Water Supply and Department of Natural Resources and Mines have been combined to create the new Department of Natural Resources, Mines and Energy.

We will continue to update this website while we work on our new website.

Department of Energy and Water Supply

Electricity consumer rights and complaints

As an electricity customer, you have rights regarding pricing and resolving disputes with suppliers.

Electricity customers are entitled to have access to:

  • essential electricity supply on fair and reasonable terms
  • concessions and rebates for eligible low-income households and vulnerable energy customers
  • a fair complaints processes.

This guide provides information about electricity consumer rights, including disputes and complaints processes, with details of relevant organisations that may assist.

Bear in mind that most issues can be resolved by contacting your electricity provider directly.

Last updated:
13 September 2016
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