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Registered service providers

This page provides an overview of water regulatory bodies in Queensland.

A service provider is an entity registered under the Water Supply (Safety and Reliability) Act  to provide water or sewerage service.

The following entities must apply for registration as service provider before providing a water or sewerage service:

  • a local government that owns infrastructure for supplying water or sewerage services
  • a water authority that owns infrastructure for supplying water or sewerage services
  • an entity who is the owner of one or more elements of infrastructure for supplying a water or sewerage service for which a charge is intended to be made
  • an entity that is prescribed under a regulation as a related entity of the relevant infrastructure owner.

Owning infrastructure for the production and supply of recycled water does not in itself qualify an entity as a service provider, unless the person also owns other infrastructure for supplying a water or sewerage service.

Also, a service provider does not include an entity providing a service supplied by infrastructure, if one of the following applies:

  • the infrastructure is used solely for mining purposes
  • the service is used only by the owner of the infrastructure or the owner's guests or employees including, for example, guests at a resort
  • the owner of the infrastructure is a body corporate for a community titles scheme under the Body Corporate and Community Management Act 1997, and the service is used only by occupants of lots under the scheme.

Register as a service provider

To register as a service provider you must apply using SPA01 service provider application form. You can also change your registration details using appropriate part of the SPA01 form.

Water service providers

Water service providers are responsible for the delivery of water services:

  • water harvesting or collection, including, for example, water storages, groundwater extraction or replenishment and river water extraction
  • the transmission of water
  • the reticulation of water
  • drainage, other than stormwater drainage
  • water treatment or recycling.

Water service providers include:

Sewerage service providers

Sewerage service providers are responsible for the delivery of sewerage services, including any of the following:

  • sewage treatment
  • the collection and transmission of sewage through infrastructure
  • the disposal of sewage or effluent.

Sewerage service does not include a service supplied by infrastructure, if:

  • the infrastructure is used solely for mining purposes, or
  • the service is used only by (i) the owner of the infrastructure or the owner’s guests or employees including, for example, guests at a resort; or (ii) if the owner of the infrastructure is a body corporate for a community titles scheme under the Body Corporate and Community Management Act 1997—the occupants of lots in the scheme.

Category 1 water authorities

Queensland's Category 1 water authorities are overseen by the Department of Energy and Water Supply to ensure they comply with their statutory responsibilities. Category 2 water authorities are overseen by DNRM.

At present there are two category 1 water authorities in Queensland: the Gladstone Area Water Board and the Mount Isa Water Board. 

Gladstone Area Water Board

The Gladstone Area Water Board (GAWB) provides both treated and untreated water for domestic and industrial purposes (e.g. the Gladstone Regional Council and large industrial operations, including the Callide Power Station near Biloela and Curtis Island CSG proponents).

Mount Isa Water Board

The Mount Isa Water Board (MIWB) supplies water in bulk to Mount Isa City Council and industrial consumers including Glencore Mount Isa Mines.

Last updated
10 June 2014